1. All deposits are non refundable.

2. A 25% deposit may be requested for a booking covering a Saturday and/or any prime dates as detailed by reception.

3. Full prepayment may be requested as a deposit for certain events or packages.

4. Cancellations require a minimum notice period of 24 hours, prior to 2pm on arrival day. In the event of cancellation after this notice period, and the cancellation fee of one (1) night’s accommodation charge will be charged. This will be taken from the credit card provided as guarantee.

5. Where a company guarantee is provided, any cancellation charges will be applied to the company account and an invoice will be issued.

6. In the event of non-arrival, the standard cancellation charge will apply and the room cannot be guaranteed as available for the remainder of the booking.

7. Check in is from 2pm. Check out is by 11am. Variations to these times may incur
additional charges.

8. Early departures – any early departures will be charged a nominal fee to cover
administration of re-selling the bedroom.

9. Any payments resulting from repair of damage to hotel property caused by a client will be recovered from the client, together with a £50 administration fee.

10. TWH Romsey LTD T/A The White Horse Hotel will not tolerate any behaviour of an illegal, immoral, discriminatory, inflammatory or derogatory nature. On any such occasion the client(s) will be asked to leave the premises and the local authorities called if applicable.

11. TWH Romsey LTD T/A The White Horse Hotel will ensure the guidelines as listed by the Data Protection act 1998, shall be adhered to at all times.

12. We ask all guests to ensure they are respectful of our local residents and other guests.

13. Terms & conditions are subject to change without notice.

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